• Costly network failures: Are you stuck wondering if or when your network will fail? Are you running out of patience waiting for an IT technician to arrive?
• Network insecurity: Is your network protected from cybercriminals, hackers, and other malicious elements? Can you trust the quality of your network protection programs?
• Downtime impact: Are your employees experiencing frequent work stops because their technology is failing? Are IT outages prohibiting staff from working efficiently?

If you suffer from these issues every once and a while, the impact it has on your business might not be terribly noticeable. However, these issues have a compounding effect, and the more often they occur, the larger the effect it has on your business. Your employees spend less time producing quality goods and services and spend more time trying to figure out how to fix their computers and networks. If your sensitive information is leaked or stolen by hackers, you might be losing valuable data to your competitors or private documents related to your clients. This could result in lost revenue, or worse, lawsuits.

Owners of small businesses might feel like they are immune to cyber attack because of the size of their company. While this might be true for some small businesses, the reality is that nearly 43 percent of all cyber attacks target small businesses. This means that 1 in 40 small businesses are at risk of having their network and data compromised by hackers. Your business data may be more valuable than you realize, and you need to do everything in your power to keep it secure.

It might come as a surprise, but studies have found that the average employee loses 22 working minutes each day due to faulty IT, or other technology issues. That may not sound like much out of an eight hour work day, but if you expand that out across their 40-hour work week and their 50 working weeks a year, your employees will spend almost 91 hours each year waiting for IT issues to be resolved. Now multiply that by the number of employees you have. Even a smaller business of 10 employees could stand to lose nearly 1000 hours of productivity time to IT issues! Can your business afford to lose that time?

Waiting for your in-house IT, or a local emergency technology specialist is costing you time and money. You need a fast, proactive service that is dedicated to preventing these issues in the first place. That’s why you need a trusted managed IT service.

That’s where our managed IT service comes into play. Managed IT services are typically a flat-rate solution that is sourced from an independent business, like Tech Rockstars. As a full-service IT provider, services like Tech Rockstars are compelled to carry out comprehensive proactive maintenance that minimize or even prevent IT issues before they can impact the regular functions of your business.

It’s in the best interests of the managed IT services to keep your business running smoothly. Otherwise, their IT specialists will have to spend more time addressing your issues, and this affects the profitability of the IT service company. It’s for this reason that Tech Rockstars is so dedicated to the success of your business because ultimately it means the success of ours as well!

The cost of managed IT services can be tailored to your business and its technology. Unlike a managed service, in-house IT support members are only onsite for a few hours each day. Not only do you have to pay their salaries, you likely have to cover their benefits too. At Tech Rockstars, you pay for our services, not our time, which means you can create a budget that addresses all of your technological needs.

We’ll work with you to discern which of our services are right for your business. So if you work with sensitive data, you might prioritize email encryption and data backup and recovery services, but maybe rely on our in-store services for the occasional printer malfunction. Or if your business relies on fast, reliable communication, you might take advantage of our server hosting and email exchange services. Whatever your business needs, we’re ready to offer it to you, without charging you for anything you don’t want. That’s why we use powerful programs that are often free to users to begin with. It saves you money on your IT budget.

Our managed IT services offer your day in and day out tech support. We’re always reviewing the integrity and security of your networks, ensuring that your computer systems are free from threats and malware. We can predict cyber attacks and create barriers that keep them from affecting your network. Your in-house IT staff can’t always be trusted to address these issues in a timely manner, and may not even have the right skills to do so. We only hire the most capable of IT support personnel to join our band of Tech Rockstars, so you can rest easy knowing that your technology is in good hands.

Larger businesses, with more expansive IT resources are treated to expert knowledge that helps them grow. By working with Tech Rockstars, you’ll also gain access to this expertise, as our IT support team can offer insights and opportunities to use new technologies for your business. We’re always looking for new ways to help you grow, so if we find out about improved software or hardware that can help you streamline your work process, and further minimize your IT concerns, you can trust us to bring it to you right away. This, in turn, gives your business a competitive edge over those who aren’t embracing these new technologies. In effect, your small business is competing with others using the same strategies and tactics that make larger companies so successful.

While businesses of all sizes can enjoy the benefits of managed IT services, small businesses, in particular, have the most to gain. Many small business owners feel that an IT service of any kind is too expensive, or that their current operation doesn’t warrant having one at all. However, we here at Tech Rockstars are focused on providing you with solutions that are meant to save your business time, money, and resources, while helping you improve your productivity.

Businesses that have an existing IT department might wonder why they would want to hold onto their current IT staff if they can simply outsource their IT needs to us. But before you start slashing staff, think about the ways Tech Rockstars can collaborate with your current IT staff, allowing them to help your business grow in other ways.

A study conducted by CompTIA revealed that more than half of businesses that use a managed service provider also kept their internal IT department. Why? That’s because Tech Rockstars and other managed services providers are your IT partners, not replacements. Bringing our support team on allows your existing IT team to shift their focus away from mundane tasks like email hosting, data backup and recovery, and network monitoring, and instead work on strategic projects, like developing new apps, cloud-based software, or programs that are in keeping with the goals of the business. Essentially, by partnering with an outsourced IT firm, your in-house IT staff can concentrate on the work that will help you achieve your business goals, not just your technology needs.